Refund policy

RETURN AND REFUND POLICY

Effective Date: September 17, 2026

Thank you for shopping with Hane Beauty. We want our customers to understand the conditions that apply when requesting a return, exchange, cancellation, or refund.

This Return and Refund Policy explains our 30-day return period, product eligibility requirements, shipping responsibilities, refund procedures, and special restrictions that may apply to beauty, skincare, cosmetic, and personal-care products.

1. Return Period

Hane Beauty accepts eligible return requests within 30 days after the applicable product is delivered.

To qualify for a standard return, an item must generally:

Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when delivered;
Include original packaging where applicable;
Include original tags, inserts, accessories, and components;
Have applicable hygiene, safety, or protective seals intact; and
Be accompanied by valid proof of purchase, such as an order number or receipt.

A voluntary return may be declined where the merchandise does not satisfy these conditions and applicable law permits us to do so.

2. Contact Hane Beauty Before Returning Merchandise

Please contact us before mailing any item back.

Return requests may be submitted to:

Email: support@haneblush.com
Phone: (541) 990-7054

Please include:

Your full name;
Your order number;
The item you want to return;
The reason for the return; and
Photos if the product arrived damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide the appropriate return instructions.

Please do not send merchandise back without first contacting Hane Beauty.

3. Return Address

Unless we provide a different return destination in writing, authorized returns should be sent to:

Hane Beauty
256 Independence Way
Independence, OR 97351
United States

Please package the merchandise securely so that it is protected during return transportation.

For customer-arranged returns, we recommend using a trackable shipping service and keeping your receipt and tracking information until the return is fully resolved.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Preference Returns

Customers are responsible for return shipping when an eligible product is returned because of:

A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the merchandise; or
Another reason unrelated to a defect or fulfillment error attributable to Hane Beauty.

Customer-paid return postage for these voluntary returns is non-refundable.

Returns Caused by Our Error or Product Problems

Hane Beauty will cover reasonable return shipping when a return is necessary because:

The wrong item was shipped;
The merchandise arrived damaged;
The product was defective when received;
An ordered item was missing; or
Another verified fulfillment error attributable to Hane Beauty occurred.

Please contact us before purchasing return postage in these situations.

Depending on the circumstances, we may provide a prepaid return label or another approved return method.

5. Original Order Shipping Rates

Our current shipping rates are:

Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00

These rates apply to shipment of the original order and are separate from return shipping costs.

6. Original Shipping Charges

For voluntary returns caused by customer preference or change of mind, original shipping charges are generally non-refundable.

For example, if you select $15.00 Express Shipping and later return an otherwise correct and eligible product because you no longer want it, the original $15.00 Express Shipping fee will ordinarily not be included in the refund.

If an order originally qualified for FREE Standard Shipping, Hane Beauty will not later deduct the normal $8.00 Standard Shipping charge solely because an eligible item is returned.

When a return results from a verified defect, shipping damage, incorrect product, or another fulfillment error attributable to Hane Beauty, applicable original shipping charges will be handled appropriately as part of the resolution.

Nothing in this section limits any refund required under applicable law.

7. Beauty, Skincare, Cosmetic, and Personal-Care Products

Some products may become unsuitable for resale after opening or use because of hygiene, health, or safety concerns.

Subject to applicable law, we generally cannot accept voluntary change-of-mind returns for:

Opened skincare products;
Used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene products after use;
Products with broken or removed protective or hygiene seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably or safely be resold for health or sanitation reasons.

These restrictions do not prevent customers from seeking assistance for merchandise that was defective, damaged, incorrectly supplied, or materially different from what was ordered.

8. Other Non-Returnable Items

Subject to applicable law, the following may also be excluded from voluntary returns:

Gift cards;
Customized or personalized merchandise;
Products expressly identified as Final Sale before purchase;
Merchandise materially altered after delivery;
Products damaged by customer misuse or improper handling; and
Other items clearly disclosed as non-returnable before checkout.

If you are uncertain about return eligibility, please contact us before sending the item.

9. Final Sale Products

Products clearly marked Final Sale or Non-Returnable before purchase generally cannot be returned solely because the customer changed their mind.

A Final Sale designation does not eliminate any consumer remedy that cannot legally be waived, including applicable remedies involving defective, damaged, incorrectly supplied, or materially misrepresented merchandise.

10. Discounted and Promotional Items

A sale or promotional price does not automatically make an item Final Sale.

Unless the item was clearly identified as Final Sale or non-returnable before purchase, discounted merchandise may qualify for return if it satisfies all other conditions of this policy.

11. Return Inspection

After an authorized return reaches Hane Beauty, we will review the merchandise before approving a refund.

The inspection may include verifying:

That the correct item was returned;
Whether the merchandise has been used;
Overall product condition;
Whether original components are present;
Whether applicable protective or hygiene seals remain intact; and
Whether the return otherwise meets the conditions stated in this policy.

We will notify you after the review has been completed.

Where permitted by law, we may decline a voluntary return that does not meet our eligibility requirements.

12. Refund Processing

Approved refunds are generally returned to the original method of payment used for the order.

For eligible returns, Hane Beauty aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.

Once we submit a refund, your bank, card issuer, payment processor, or other financial institution may require additional processing time before the credit appears in your account.

If more than 15 business days have passed after we notify you that your refund has been approved and you still have not received the funds, contact:

support@haneblush.com

13. No Restocking Fee

Hane Beauty does not charge a restocking fee for eligible returns accepted under this policy.

Return shipping expenses and original shipping charges are separate from restocking fees and may still be the customer's responsibility where this policy states that they are non-refundable.

14. Damaged Merchandise

Please inspect your order reasonably soon after delivery.

If merchandise arrives damaged, contact us with:

Your order number;
A description of the damage;
Clear photographs of the product; and
Photographs of the shipping packaging when relevant.

Please retain both the item and packaging while your request is being reviewed.

Once the issue is verified, we may provide an appropriate remedy, which may include a replacement, refund, or another resolution permitted by law.

15. Defective Merchandise

If you believe a product was defective when delivered, contact:

support@haneblush.com

We may ask for photographs or other reasonable information needed to evaluate the issue.

A verified defect may qualify for a refund, replacement, or another appropriate remedy.

16. Incorrect or Missing Products

If you receive an item you did not order or something from your order is missing, contact Hane Beauty before returning anything.

Where the issue resulted from our fulfillment error, you will not be required to bear reasonable return shipping costs necessary to correct the problem.

17. Exchanges

Exchanges may be available when suitable replacement inventory is in stock.

Because availability can change, an exchange cannot be guaranteed.

For customer-preference exchanges, it may be faster to return the original eligible merchandise for a refund and place a new order for the desired product.

If an exchange is necessary because of a verified defect or fulfillment error, we will provide the appropriate instructions.

18. Cancelling an Order

If you would like to cancel an order before it ships, contact:

support@haneblush.com

Please send the request as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment is completed, but cancellation cannot be guaranteed once an order has been processed, packed, or transferred to a shipping carrier.

If cancellation is no longer possible, eligible merchandise may be returned after delivery according to this policy.

Nothing in this section limits cancellation rights required by applicable law.

19. Shipping Delays

Hane Beauty intends to ship merchandise within the shipping timeframe communicated during the ordering process.

For orders governed by applicable federal requirements, if we cannot ship within the promised timeframe—or within the applicable period when no shipping timeframe was stated—we will handle the delay in accordance with applicable law.

Where required, customers will be given the opportunity to:

Agree to a revised shipment date; or
Cancel the affected order and receive the applicable refund.
20. Orders That Cannot Be Shipped

If Hane Beauty determines that merchandise cannot be shipped, the affected order or item may be cancelled and the appropriate refund issued.

Where federal law requires a refund for unshipped merchandise, we will refund the amounts required by law.

If the entire order cannot be shipped, the refund may include applicable shipping, handling, insurance, or other charges associated with that unshipped order.

Where a monetary refund is legally required, store credit will not be substituted unless the customer voluntarily agrees to another option permitted by law.

21. Returned-to-Sender Packages

A shipment may be returned to Hane Beauty because:

The customer supplied an incomplete or incorrect shipping address;
Delivery was refused;
The package was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.

When the package reaches us, we will inspect the merchandise and review the circumstances.

If the failed delivery resulted from incorrect customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.

If the delivery problem resulted from an error attributable to Hane Beauty, we will provide an appropriate resolution.

22. Customer-Arranged Return Shipments

When customers purchase their own return shipping service, responsibility for the merchandise generally remains with them until the package reaches our authorized return address.

We therefore recommend using a trackable carrier.

Except where applicable law requires otherwise, Hane Beauty cannot guarantee a voluntary refund for customer-arranged return merchandise that does not reach our return location.

23. Oregon Consumer Protection

Hane Beauty intends to administer this Return and Refund Policy consistently with applicable Oregon and federal consumer protection requirements.

We will not intentionally make false, misleading, or deceptive representations regarding:

Product condition;
Return eligibility;
Refund availability;
Shipping charges;
Delivery obligations; or
A customer's rights under this policy or applicable law.

Nothing in this policy is intended to waive a consumer right or remedy that cannot legally be waived.

If applicable Oregon or federal law provides greater non-waivable protection than a provision stated in this policy, the applicable legal requirement will control.

24. Fraud and Return Abuse

Hane Beauty reserves the right to reject a return when there is reasonable evidence of:

Product substitution;
Fraudulent refund activity;
Material alteration after delivery;
Deliberate misuse of merchandise; or
Abuse of the return process.

Each return will be considered based on its individual circumstances.

This provision will not be used to deny legitimate claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.

25. Contact Hane Beauty

For questions concerning returns, refunds, exchanges, damaged merchandise, cancellations, or this policy, contact:

Hane Beauty
256 Independence Way
Independence, OR 97351
United States

Phone: (541) 990-7054
Email: support@haneblush.com

For return and refund matters, we recommend contacting us by email so that both the customer and Hane Beauty have a written record of the request and any instructions provided.